Dash Co Pty Ltd (ACN 700 185 413, ABN 49 700 185 413) (“Dash Co”, “we”, “us”, “our”) is a Sydney-based studio building AI-powered products for everyday life. This Privacy Policy explains how we handle personal information in connection with our website at dashco.com.au and our general business operations.
This Policy applies only to dashco.com.au and does not cover our individual products. Our products are governed by their own product-specific privacy policies, available within each product and on its App Store or Google Play listing.
By using our website or otherwise interacting with Dash Co, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our website.
1. Information We Collect
1.1 Information You Provide
We do not collect personal information from visitors to our website, except when you contact us directly - for example, by emailing info@dashco.com.au about partnerships, press, or general enquiries. In that case, we collect your name, email address, the content of your message, and any other information you choose to include.
1.2 Information Collected Automatically
We do not use web analytics, advertising trackers, or similar technologies on our website. Our hosting provider may record standard server logs, such as IP addresses and request times, as part of delivering and securing the website. We do not use this information to identify individuals or build profiles.
1.3 Cookies
Our website does not set cookies for analytics, advertising, or profiling. Any cookies present are strictly necessary for the website to function or to protect it from abuse.
2. How We Use Your Information
We use the information described above to:
- Respond to your enquiry, message, or request
- Maintain, secure, and improve our website
- Comply with legal obligations
We do not use your information for automated decision-making or profiling.
3. Disclosure of Information
We do not sell your personal information. We do not share it with third parties, except:
- With service providers who host our website or provide our business email, bound by confidentiality and data-protection obligations
- To comply with applicable law, legal process, or a government request
- To protect the rights, safety, or property of Dash Co or the public
- In connection with a merger, acquisition, financing, or sale of business assets, subject to confidentiality protections
4. Overseas Disclosure
Some of our service providers, including our website hosting and business email providers, are located or store data outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information consistently with the Australian Privacy Principles (APPs) and, where applicable, comparable protections such as the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA).
5. Anonymity and Pseudonymity
Where it is lawful and practicable, you may deal with us anonymously or under a pseudonym. In most cases this is not practicable for enquiries, since we need a return address in order to respond to you.
6. Data Storage and Security
We use administrative, technical, and physical safeguards designed to protect any information you send us against unauthorised access, alteration, or loss. No method of transmission or storage is completely secure. Please report any security concern to info@dashco.com.au immediately.
7. Data Breaches
If we become aware of a data breach that is likely to result in serious harm, we will assess it promptly and, where the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) applies, notify affected individuals and the Office of the Australian Information Commissioner as required.
8. Data Retention
We retain the content of an enquiry only for as long as needed to respond to you and for our business records, after which we delete or de-identify it, except where retention is required by law.
9. Your Rights and Choices
9.1 Australian Users
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may request access to, and correction of, the personal information we hold about you, and may lodge a complaint about how we handle your information. Contact us using the details in Section 11. We will acknowledge your request promptly and aim to respond substantively within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9.2 EU/UK and California Users
If the GDPR or the CCPA/CPRA applies to you, you may additionally have rights to data portability, to restrict or object to processing, and to opt out of the sale or sharing of personal information. We do not sell or share personal information. Contact us to exercise these rights.
10. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children through the website. If you believe a child has provided us with personal information via our website, please contact us so we can delete it.
Our individual products may have different age requirements. Where a product is available to children, its handling of children’s personal information is governed by that product’s own privacy policy.
11. Contact Us
Questions, requests, or complaints about this Privacy Policy or our handling of your information can be directed to:
Dash Co Pty Ltd (ACN 700 185 413, ABN 49 700 185 413)
Email: info@dashco.com.au
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the effective date above when we do. Continued use of our website after changes take effect constitutes acceptance of the revised Policy.